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TechStar Solutions has been in business since 2013, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Huawei’s Horrible, No Good, Very Bad Week

Huawei’s Horrible, No Good, Very Bad Week

Make no mistake about it, Huawei is one of the largest technology companies in the entire world. It employs over 200,000 people and in 2018 saw revenues of over $100 billion. Over the past few years, their devices have been pushing the boundaries of what is possible in tech all while being relatively unavailable to one of the major technology markets in the world, the United States. The fact is that outside the U.S., Huawei is a major player.

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How Much Have Smartphone Cameras Made a Difference?

How Much Have Smartphone Cameras Made a Difference?

When it comes to selecting a smartphone, most consumers look to the camera as a major deciding point - after all, many popular applications geared toward the everyday user heavily lean on the use of a camera. This utility and, in some ways, reliance have only encouraged rapid advancement to phone-based camera technology since its origins in the Samsung SCH-V200.

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As Augmented Reality Grows, More Applications Appear

As Augmented Reality Grows, More Applications Appear

“Augmented reality” is likely one of those terms that you’ve heard before, but that’s more or less your experience with it. However, A.R. has likely been a bigger influence than you may have imagined - especially with the prevalence of smartphones being what it is. Let’s examine augmented reality and how it might be used later on.

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These Smartphones Make an Excellent Gift (Even To Yourself!)

These Smartphones Make an Excellent Gift (Even To Yourself!)

The holiday season is the ideal time to pick up your next best smartphone--especially since you might get something great as a gift from your loved ones! We’ll help you decide which type of smartphone is best for your specific needs by taking a close look at some of the great new devices on today’s market.

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Tip of the Week: Using Your Smartphone More Effectively in Five Ways

Tip of the Week: Using Your Smartphone More Effectively in Five Ways

It’s getting to the point where most people have a smartphone, even if they shouldn’t necessarily have one. If you go all-in on a device like this to boost your productivity and efficiency, then you know how difficult it can be at times. We’re here to provide you with some tips to help you better take advantage of your smart device.

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Tip of the Week: Follow These Steps to Prevent Telemarketers From Calling You

Tip of the Week: Follow These Steps to Prevent Telemarketers From Calling You

Here’s a common scenario: you’re relaxing at home with friends or family and all of a sudden, your cell phone starts ringing. You don’t recognize the number; in fact, your phone lists it as an out-of-state caller, so you don’t pick up. The call eventually ends and you’re back to relaxing. But then, your phone starts ringing again and it’s that same pesky solicitor trying to sell you on the virtues of auto loan refinancing or a free Caribbean vacation. Caller ID and voicemail have helped to curb the suffering over unwanted phone calls in the past, but what if you could just block a caller entirely?

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Tip of the Week: What You Should Do After You’ve Cracked Your Phone’s Screen

Tip of the Week: What You Should Do After You’ve Cracked Your Phone’s Screen

A cracked screen can happen to anyone at any time. All it takes is bumping into someone or your grip slipping off of your device, and boom--cracked screen. In cases, such as this, what’s the best way to move forward?


The first step is accepting that you may have made a mistake and dropped the phone, but this doesn’t help you fix it. Here are six ways that you can approach your cracked-screen scenario.

Just Leave it Be
If you really don’t want to get a new device or look into ways to fix your phone screen, well… just leave it as it is. This is certainly an option if the screen still works fine, but it might be a bit annoying to deal with. One thing you can do is patch up the screen with a screen protector so that it doesn’t fall apart, and hope for the best. However, if the crack is on the outside and you’re scratching your fingers on it, the next choice might be worth looking into.

Try to Find a Replacement
Since everyone and their brother owns a smartphone these days, and they are often replaced before the devices themselves are unusable, you’ll have an easier time finding a spare than ever before. It’s often the case that if you find a suitable device, all you have to do is move the SIM card from the old device to the new one. Just keep in mind that your replacement device needs to be on the same carrier (a Verizon phone, for example, can’t be used on a Sprint network). If you are the owner of a business that likes to provide phones to your workers, ensuring that you have insurance covering the phone can be the best way to mitigate the cost of one of your people inevitably cracking the screen on their company-issued smartphone.

Gamble on a DIY Repair
If a second-hand smartphone doesn’t sound like something you’d enjoy, perhaps you could attempt to repair the device yourself. While there are plenty of YouTube tutorials for do-it-yourselfers, you’ll be taking a risk that you might otherwise be better off without. Therefore, only attempt to fix it yourself if you’re aware of the consequences and committed to accepting the results, even if it doesn’t work out your way. You can probably find a replacement screen on the Internet from sources like eBay, but it might be more complex of a job than you’ve bargained for.

Have Someone Fix the Screen
If you’d rather not take any chances with your device’s maintenance, you can try to find someone who is willing to do the job for you. In most cases, this means finding a local company that you can hire for the repair job. Sometimes the service provider itself will handle this, but more likely they would have to send it out for repairs. You want to avoid going through the manufacturer (unless you’d rather foot a pricey repair bill), so it’s best to reach out to your internal IT department or a trusted IT provider.

Trade or Sell Your Phone
If you know that you’re just going to buy a new phone anyway, you might be able to get a little bit of value out of your old device before it’s gone forever. Try trading in your phone or selling it to someone who’s willing to pay a little bit of extra cash for it. Just make sure that you eliminate any data located on the device before handing it over. If you don’t know how to do this, just give us a call and we’ll be happy to assist you.

Look for a Better Price
If you’re just going to purchase a new device, you can find unlocked smartphones online--often at a better price than their designated commercial value. Even better is that these devices aren’t held back by contracts, so wireless carriers aren’t a problem either. However, it’s important that you find a device that actually works. Look for sellers who have a good reputation for providing quality used products. Remember, every time you purchase a used device, you’re dealing with at least some sort of risk.

With smartphones being extremely important for communications and remote productivity, every business should be cognizant of solid smartphone practices. If you are looking to manage the role smartphones have on your network security, or, if you’d like to expand the role smartphones have in your business, you should talk to one of TechStar Solutions’s IT professionals. We can present solutions like mobile device management, allowing your business to take advantage of a comprehensive bring your own device policy. We also have lines on innovative ways to affordably improve organizational smartphone deployments. Call us today at (800) 424-3860.

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Tip of the Week: Activate These Solutions Now Before You Misplace Your Mobile Device Later

Tip of the Week: Activate These Solutions Now Before You Misplace Your Mobile Device Later

Can’t find your mobile device? If you’ve taken precautions and enabled solutions designed to track the whereabouts of your device, then you’ve got no reason to panic. Of course, hindsight is 20/20, so you’ll want to make sure you activate a phone-finding solution now (while you’ve got your device in your sights).


For an iPhone or Apple Device
If you’re an Apple enthusiast, you can use the Find My iPhone feature to locate any device connected to your Apple account. Log into your iCloud account or download the Find My iPhone app (before you lose your device, of course), which will help you keep track of your devices should you lose them. You can even track where your device is and where it has been. You can even lock the device and send it a message telling whoever finds it how to contact you! 

For an Android Device
Android makes finding your lost device as easy as performing a Google search. If you’re signed into your Google account, and you have your device linked to it, all you have to do is type into the search bar, “Find my Phone.” As long as there’s a device connected to your Google account, you’ll be shown a small map in the search results which shows you where the device is located. You can then proceed to ring the device and find it, if it is turned on and nearby.

For Other Devices
If you lose a more obscure device, you might have a little more trouble locating it. Thanks to a great app called Prey, you can find just about any laptop or smartphone that may be missing. You can install Prey for free on up to three devices, and as long as a thief hasn’t completely wiped your device, you’ll have a decent shot at discovering who has found it. Provided that your device has a Wi-Fi chip, a webcam, and the app installed, Prey can take a picture of whoever has found the device as well as where it is located.

Any devices that have Prey installed on them will automatically issue a report to you every so often, starting at 20 minutes. This can tell you exactly what’s happening with your device. This includes webcam snapshots, desktop captures, program installations, changed files, and so much more. Of course, if you think that maybe someone has just found your device and hasn’t stolen it, you have the option of letting them know how to contact you through various methods. Worst case scenario, you can lock it or remotely wipe it to secure any data located on it.

For more great tips and tricks on how to get the most out of your technology, subscribe to TechStar Solutions’s blog.

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